Refund policy

RETURN POLICY

Last Updated January 15, 2021

Thank you for your purchase. We hope you are happy with your items! However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.


RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. With the exception of returns for broken/damaged items, all returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

For the easiest way to process returns purchased through our website, please visit: Return Center

For items purchased through a third-party vendor, please include the item(s) and invoice #, and mail your return to the following address:

Superfly Bonsai
ATTN: RETURNS
1670 S. Cameron Street
Harrisburg, PA 17104
United States

Please note, you will be responsible for all return shipping charges.* We strongly recommend that you use a trackable method to mail your return.

*Certain returns may be eligible for shipping charge reimbursement. We reserve the right to refuse refunds on shipping charges based on reasons for return.

REFUNDS

Once we receive your item, we will inspect the condition of the items and notify you that we have received your return. We will also notify you on the status of your refund after we've inspected the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few business days, depending on your card issuer's policies.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1.866.256.1492
superflyservice@superflybonsai.com

*Management reserves the right to refuse a refund, exchange or the resale of any item based on the condition of the merchandise.

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