Shipping policy

Shipping Policy

Last Updated January 15, 2021 

Order Processing

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: All orders (under $99 USD or Wholesale) will be presented with shipping options that are calculated based on the item weight, box size, and distance from our shipping location. 

Free Shipping: All RETAIL orders over $99.00 USD ship free within the continental USA. Free shipping will be the lowest cost option from FedEx or the USPS.

In-store Pickup

You can skip the shipping fees with free local pickup at our warehouse. We are located at:
Harrisburg Location
1670 S. Cameron Street

Harrisburg, PA 17104

We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10AM-4PM Monday-Friday. Please have your order confirmation email with you when you come.

International Shipping

At this time*, we do not offer international shipping.

*Shipping to Canada and Mexico will be available at some point in the near future. Check back for updates to this section.

How do I Check the Status of my Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within a reasonable amount of time, please contact us at superflyservice@superflybonsai.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

FedEx: FedEx will only ship to P.O. Boxes with SmartPost, which we do not offer at this time. Click here for more information.

Refunds, Returns, and Exchanges

We accept returns that are postmarked within thirty (30) days of the purchase date. With the exception of returns for broken/damaged items, all returned items must be in new and unused condition, with all original tags and labels attached.

In the event that your order arrives damaged in any way, please email us as soon as possible at superflyservice@superflybonsai.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at superflyservice@superflybonsai.com.

 Large Orders

If you are a placing a larger order (over 30 bags of soil or many pots), it may be cheaper to ship via freight truck. If you are interested in pricing for this, please contact us here.

 Show Pickup

We attend 7-10 shows a year, mostly on the east coast. Please check our calendar to see if we may be attending a show close to your location, and we can arrange to bring your order for pickup at the show.

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