medium tan house label, 6pc/bag

medium tan house label, 6pc/bag

  • $3.00


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QUESTIONS & ANSWERS

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We utilize several different carriers to provide accurate shipping rates. Rates are calculated by distance, weight and package dimensions. A custom shipping quote will be provided in the shipping section during checkout.

In most cases we ship the same or following business day.  If we are closed for an extended period we usually state that items will not ship until the date we return.

Free Shipping
Superfly Bonsai currently offers Free Shipping for All Retail orders over $75.00

Plants & Tree Shipping:
We ship bonsai trees and plants from either our parnter nursery or our in house nursery depending on the tree.  We may limit when we ship trees to help limit their exposure to extreme environments.  For example we may not ship if it will cause the tree to sit in a truck over a weekend or holiday.

Many trees are shipped by Fedex from our partner nursery in the south central united states.  Expect delivery to the West Coast to be 4-6 Business days via Fedex Ground.  To the rest of the continental USA it will take 1-4 Business Days.  Please contact us if faster shipping is needed.

If we are shipping from our Harrisburg, PA location, the tree may arrive via any carrier, but usually UPS or USPS.  Delivery is the same as above as far as time in transit.

Trees are shipped in custom boxes made just for shipping trees.  Sometimes we wrap the pot and soil in plastic to prevent it from spilling out in transit.  Many times we use packing peanuts as they have proven to be very reliable in keeping trees safe in shipping.  If a box is noticiably damaged, please take pictures prior to opening.

If you are not 100% satisfied with your purchase from Superfly Bonsai, simply contact us to arrange a return.  Items must be returned at your expense.  If you beleive that we messed up somehow please let us know and we will evaluate the situation on a case by case basis.  When a return is authorized simply send the product back in sellable condition for a full refund of the product cost.

Return Address:
1670 South Cameron Street
Harrisburg, PA 17104

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